Terms of service

Overview

Welcome to our website.

Throughout this site, the terms “we,” “us,” and “our” refer to the brand that operates this online store. By accessing our website, you are provided with a range of products, services, content, and tools (collectively referred to as the “Services”) intended to deliver a convenient and secure shopping experience.

This store is hosted on Shopify, which provides the e-commerce infrastructure that enables us to present products and process orders.

These Terms of Service (“Terms”), along with any policies referenced within them (including our Privacy Policy and Return & Refund Policy), define the rules and conditions governing your use of the Services.

By visiting or making a purchase from our website, you agree to comply with these Terms. If you do not agree, you should discontinue use of the Services.

SECTION 1: User Eligibility & Account Responsibility

By using our Services, you confirm that:

  • You meet the legal age requirement in your country, or
  • You are using the Services with permission from a parent or legal guardian

When placing an order or registering, you may be required to provide:

  • Full name
  • Email address
  • Shipping and billing details
  • Payment information

You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the security of your account and for all activities conducted under it. Sharing or transferring accounts without authorization is not permitted.

SECTION 2: Product Representation

We aim to present product information as accurately as possible. However, differences may occur due to:

  • Screen display variations
  • Lighting in product images
  • Manufacturing tolerances

As a result, actual products may slightly differ from what is shown online.

We reserve the right to:

  • Update or modify product descriptions
  • Change pricing without notice
  • Limit quantities per order
  • Discontinue products at any time
  • Refuse service in certain cases

SECTION 3: Orders & Confirmation

Placing an order indicates your intention to purchase.

We reserve the right to:

  • Accept or decline any order
  • Cancel transactions
  • Adjust order details if necessary

Orders may be canceled due to:

  • Stock limitations
  • Incorrect pricing or listing errors
  • Payment authorization issues
  • Suspicious or fraudulent activity

An order becomes final only after:

  • Payment is successfully completed
  • A confirmation email is issued

All orders are subject to our Return & Refund Policy.

SECTION 4: Pricing & Payment

Prices shown on the website may change at any time without prior notice.

The total amount charged will be the price displayed at checkout.

Unless otherwise stated, prices may exclude:

  • Taxes
  • Shipping fees
  • Import duties or customs charges

These additional costs are the responsibility of the customer.

By completing a purchase, you authorize us to charge your selected payment method for the full amount.

We reserve the right to cancel any order if payment cannot be processed or verified.

SECTION 5: Shipping & Delivery

Delivery timelines are estimates and not guaranteed.

Shipping delays may occur due to factors outside our control, including:

  • Carrier delays
  • Customs clearance procedures
  • Weather disruptions
  • Supply chain issues

Ownership and risk transfer to the customer once the order is handed over to the shipping carrier.

SECTION 6: Intellectual Property

All materials available on this website—including text, images, graphics, logos, and design—are owned by us or licensed to us and are protected by applicable laws.

You are granted a limited license to use the website for personal, non-commercial purposes only.

You may not copy, distribute, modify, or exploit any content without prior written consent.

SECTION 7: Third-Party Tools

We may provide access to tools or services operated by third parties.

These are provided “as available” without warranties of any kind.

We do not control or guarantee their functionality or reliability.

Use of such tools is entirely at your own risk.

SECTION 8: External Websites

Our website may contain links to third-party sites.

These links are provided for convenience only.

We are not responsible for the content, policies, or practices of external websites.

Accessing them is at your own discretion.

SECTION 9: Platform Disclaimer

Our store operates independently while using Shopify as the platform provider.

All transactions are conducted directly between you and our business.

Shopify is not responsible for:

  • Product quality
  • Delivery and fulfillment
  • Customer support
  • Disputes arising from purchases

SECTION 10: Privacy & Data Use

Personal information collected through the website is handled according to our Privacy Policy.

Because we use Shopify infrastructure, your data may be processed or stored by third-party providers, including those located in other countries.

By using our Services, you consent to such data processing.

SECTION 11: User Content

If you submit reviews, feedback, or other content, you grant us the right to use, reproduce, and publish that content for business purposes.

You confirm that:

  • You have the right to share such content
  • It does not violate any laws or third-party rights

SECTION 12: Errors & Updates

We reserve the right to correct errors or inaccuracies related to:

  • Pricing
  • Product descriptions
  • Promotions
  • Availability

We may update information or cancel orders at any time without prior notice.

SECTION 13: Prohibited Conduct

You agree not to use the website for unlawful or harmful activities, including:

  • Fraud or deception
  • Uploading malicious software
  • Unauthorized access attempts
  • Violating intellectual property rights
  • Collecting data without permission

Violation may result in termination of access.

SECTION 14: Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if:

  • These Terms are violated
  • Fraudulent behavior is detected
  • The Services are misused

Certain provisions will remain effective after termination.

SECTION 15: Disclaimer

All Services and products are provided “as is” and “as available.”

We do not guarantee:

  • Continuous or error-free operation
  • Accuracy of results
  • Satisfaction of specific expectations

Use of the Services is at your own risk.

SECTION 16: Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential damages, including:

  • Loss of profits
  • Loss of data
  • Business interruption

Our liability will not exceed the amount paid for the relevant product.

SECTION 17: Indemnification

You agree to indemnify and hold us harmless from any claims or damages resulting from:

  • Your violation of these Terms
  • Breach of applicable laws
  • Misuse of the Services

SECTION 18: Severability

If any provision of these Terms is found to be invalid, the remaining provisions will remain enforceable.

SECTION 19: Entire Agreement

These Terms, together with all referenced policies, represent the full agreement between you and our business regarding use of the Services.

SECTION 20: Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

We may assign our rights at any time as part of business operations.

SECTION 21: Governing Law

These Terms are governed by applicable laws of the United States, without regard to conflict of law principles.

SECTION 22: Changes to Terms

We may update these Terms from time to time.

Changes take effect immediately upon posting.

Your continued use of the website indicates acceptance of the updated Terms.

SECTION 23: Contact Information

If you have any questions regarding these Terms, please contact us:

Email: service@glemvia.com
Phone: +1 (512) 262-4653
Address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG